System 1811 to Be Modeled for Potential Crisis Management

The head of the Tehran City Crisis Prevention and Management Organization stressed the need to model and replicate the successful experience of the 1811 response hotline during the war, to manage potential future crises.

Head of Tehran Crisis Prevention and Management Organization:

The head of the Crisis Prevention and Management Organization of Tehran emphasized the necessity of modeling and reproducing the successful experience of the 1811 response system during the war in order to manage possible future crises.

According to Ambassador Arjan, Ali Nasiri, at the ceremony of honoring the active colleagues in the 1811 response system, by honoring their round-the-clock efforts during the war, considered this system as a manifestation of responsibility, empathy and management innovation in the most difficult conditions of the country, and emphasized the need to document its experiences for use in possible future incidents.

Referring to the non-stop and risky efforts of the employees during the second and third imposed wars, he added: The active colleagues in the 1811 accountability system, beyond the usual administrative duties, came to work to follow up on people's problems and by responding, interdepartmental coordination and following up on citizens' demands, they played an effective role in reducing the feeling of homelessness and creating confidence among the victims.

The head of the Tehran Crisis Management and Prevention Organization considered the launch of this system as the result of a series of coordinated measures in the fields of management, logistics, information technology and human capital and emphasized the importance of organizational agility, infrastructure readiness and employee participation in providing effective services in emergency situations.

Nasiri also requested to record the memories, narratives and experiences of the employees from working in the 1811 system and continued: these experiences should be compiled and published in the form of a book and video documentary in order to preserve a part of the history of crisis management in Tehran and to provide a field for research, management and cultural use of this valuable achievement.

Appreciating all the active colleagues in the executive and support departments of the 1811 system, he described their efforts as a commendable step towards serving the citizens and emphasized the need to preserve and transfer this experience to future generations.

At the end of this ceremony, the active colleagues in the 1811 system were honored with a certificate of appreciation for their efforts and services.

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