Dealing with 15 tourism complaints in Kermanshah 09629 system/ 110 supervisory visits to tourism facilities after Arbaeen
The head of the Kermanshah Tourism Facilities Evaluation Department announced the registration of 15 complaints in the 09629 system in the first six months of 2015 and said: "All the complaints have been examined in the hearings and only one case is still under investigation due to the lack of the plaintiff's documents."
The head of the Kermanshah Tourism Facilities Evaluation Department announced the registration of 15 complaints in the 09629 system in the first six months of 2015 and said: "All the complaints have been examined in the hearings and only one case is still under investigation due to the lack of the plaintiff's documents."
According to the report of Aria Heritage reporter, Mohammad Reza Jadali said on the evening of Monday, October 20: In order to monitor the way of providing services and protecting the rights of travelers and tourists, 15 cases of complaints have been registered through the 09629 system in Kermanshah province in the first six months of this year.
The head of Kermanshah province's tourism facilities evaluation supervision department added: All the complaints registered in the hearings have been examined and the necessary measures have been taken to deal with the issues raised, and currently only one case is under investigation due to defects in the documents provided by the complainant.
He further mentioned the surveillance measures taken after Arbaeen days and said: In the months of August and September of this year, a total of 110 surveillance visits were made to tourist facilities in Kermanshah province.
Jadali clarified: During these visits, notices were issued to 18 violators and warnings were issued to three units, and cases of violations have been notified to the relevant units for correction and elimination of deficiencies.
The head of Kermanshah province's tourism facilities evaluation supervision department said: The purpose of conducting these visits is to monitor the quality of services, comply with the notified rules and standards, and improve the level of services provided to travelers and tourists.
He emphasized: "Fortunately, during these monitoring visits, no case has led to the sealing of tourism facilities, and the approach of the General Administration in this field is, in the first step, to warn, guide and oblige the units to fix the deficiencies and comply with the regulations."