Daily Service to More Than 5,000 Customers Through Motor Managers' After-Sales Network

Over the years, Motor Managers has built an extensive network of after-sales service centers across the country, and this network continues to serve customers of four brands: MVM, Phoenix, Phoenix NEV, and Xtreme. Currently, the Motor Managers after-sales service network includes 160 […] The post Daily Service to More Than 5,000 Customers Through Motor Managers' After-Sales Network first appeared on Akharin Khodro.

In the years of its activity, Car Managers has created a wide network of after-sales service centers throughout the country, and this network continues to provide services to customers of the four brands of MVM, Phoenix, Phoenix NEV and Extreme.

Currently, the after-sales service network of Car Managers includes 160 agents for MVM products, 87 agents for Phoenix and Phoenix NEV products, and 27 agents for Extreme products. This network is present in all the centers of the provinces and the services needed by the customers in different cities and provinces of the country are provided through the representatives of this group.

The extent of this network is also associated with the volume of customers. On average, more than 5 thousand cars refer to the after-sales service network of Car Managers every day; A number that shows the high volume of operations and the breadth of services provided in this network.

Despite this volume of referrals, about 94% of accepted cars go through their service steps and are cleared on the same day. This shows that a significant part of customer visits are done without the need to stop the car for a long time, and the process of providing services is followed by focusing on reducing the waiting time of customers.

One of the main features of the car managers after-sales service network is its geographical coverage. The presence of service agencies in the centers of various provinces and cities of the country has made it possible for the customers of this company's products to have access to a wide and specific network to receive technical and warranty services.

This network expansion becomes more important, especially for customers who live outside big cities or travel by car on intercity routes. Providing services in different parts of the country is part of the after-sales service structure of car managers, which has been developed over the past years.

Based on the legal obligations, the car managers are obliged to provide the required services for the sold cars in the prescribed period. However, the history of the after-sales service network of this company shows that it continues to provide services to older cars, and currently the cars that were delivered to customers in the mid-1380s also use the services of this network.

This process has not stopped even in the difficult conditions of recent years. Even in the period of the second and third imposed wars and despite the restrictions and special conditions created, the after-sales service network of car managers continued to operate and the services needed by thousands of customers in different parts of the country were provided.

The continuation of this service, along with the development of the dealer network and the management of the high volume of daily inquiries, is part of the approach of car managers in the field of after-sales service; An approach that focuses on maintaining customer access to services, reducing waiting time, and continuing to support products throughout the car's usage period.

In the continuation of this path, car managers consider themselves obliged to maintain customers' access to after-sales services despite the challenges in the supply and service path, and to diligently follow the supply of parts, maintenance, and meeting the customer's service needs.

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