Evaluation of National Consumer Rights Certificate Recipients Completed Thoroughly

Of roughly 5,000 participants, nearly 500 entities qualified for the registration stage after initial reviews. Their performance was then assessed against defined indicators and checklists.

According to Arjan's ambassador, Hossein Farhidzadeh on Tuesday at the ceremony of awarding the national certificate for the protection of consumers' rights to the Shahrvand store company, mentioned the quality of service, after-sales service, how to respond and handle complaints as evaluation criteria and added: This certificate is not just an administrative award, but it can be seen as a sign of people's trust in the performance of the complex. A credit that requires continued good service.

Stating that there are many awards in the field of industry, production and export, he added: The national award for respecting consumers' rights has a different position, because this award is not given by an administrative institution, but based on people's satisfaction and the quality of services and products of economic enterprises. In fact, the selected companies receive this award from the trust of consumers, and this issue has doubled its value and credibility.

Referring to the importance of customer orientation in developed economies, Deputy Minister Samat and head of Consumers and Producers Support Organization said: In many advanced countries, the most important indicator of the success of economic enterprises is the level of customer satisfaction, and the support organization also follows the same approach in evaluating companies.

Emphasizing that the institutional support organization is specialized, expert and based on accurate calculations, he said: The mission of this organization is to simultaneously defend the rights of consumers and support producers and service providers, and all its decisions are made with a national perspective and based on the public interests of the country.

Also, Seyyed Daoud Mousavi, Vice President of Commercial Development of the Ministry of Industry, Mines and Trade, appreciated the performance of chain stores, broadcast companies and other distribution network operators in difficult market conditions, and emphasized the importance of the cooperation of these groups in providing goods, managing demand and continuing to supply products needed by the people.

Shahrvand store received the national certificate for the protection of consumers' rights for the second time

The CEO of Shahrvand Store Company also said in this ceremony: This store complex has received the national certificate for the protection of consumers' rights for the second time in a row. The honor that was obtained after evaluating the performance of this collection in areas such as service quality, customer response, handling complaints and after-sales services, and shows the importance of a customer-oriented approach in the activities of this collection.

Referring to the actions of this collection in support of consumers, Daoud Ghorbin said: The development of the store network and supply, reducing the commercial profit margin for the benefit of consumers and maintaining and improving the quality of goods are among the measures that Citizen has followed in order to meet the needs of customers.

Referring to the activities of the employees of this group in difficult conditions and even on the days when some of the Sarvand stores were targeted by attacks, the CEO of Shahrvand Company added: Serving the people is a responsibility that should not be stopped even in difficult circumstances, and the big Shahrvand family has always tried to continue serving the people with a sense of responsibility.

Emphasizing the importance of effective interaction with the production and supply network of the country, the victims stated: Citizen, in cooperation with factories, manufacturing and trading companies, and other suppliers, has tried to be a cooperative and well-accountable group and, in addition to providing optimal services, adhere to the policies and requirements announced by the government in the field of market regulation and other related fields.

He also pointed to the necessity of maintaining the economic stability of companies in addition to fulfilling public responsibilities and noted: this store company has tried to support the costs of its activities while accompanying the policies of market regulation and providing favorable services to the people and not to impose the economy of the company on the economy of the country or Tehran municipality.

Shahrvand Goods Service Company was established in November 1372, the first store of this collection was opened in 1373 in Argentinian Square under the name "Bayhaqi Store".

This store company has more than fifty branches in the city of Tehran, Alborz, Lavasan, Parand and Marlik Karaj provinces, and in the policies of this company, the increase of branches in different parts of Tehran and other parts of the country is also predicted and planned.